All models: Motorcycle can NOT be turned OFF

WARNING!

If You don’t have suffcient mechanical knowledge, experience and proper tools, we strongly recommend, that You have these operations done by Your selling dealer or at Your local motorcycle service center! Making mistake during the disassembly or assembly of the electric system will void the warranty and may cause a hazardous situation, resulting in fire, severe injury or death and damage to property.
For safety reasons it is strongly recommended to leave the battery discharged before handling any component of the motorcycle's electrical system!
Do not let the battery to stay fully discharged for longer than neccessary, as it may have a negative impact on its capacity. Charge the battery after each ride.
The Li-Ion battery has an advanced battery management system (BMS), which monitors each cell voltage, currents, temperatures etc.
The Lead-Acid battery in Trial/Cross can be upgraded to Li-ion battery.

Table of contents:

Faulty kill switch
Faulty BMS (battery management system)

1. Faulty kill switch

Follow these steps to check the kill switch function:

Required tools:

hex wrench #3
hex wrench #4
hex wrench #5
hex wrench #6
Torx wrench #T25
multimeter
brush
technical alcohol
compressed air source with moisture separator

Make sure, that the magnetic kill switch is in OFF position (magnet NOT attached) and the battery state of charge is very low.
Place the motorcycle on a solid and level surface of a mounting stand, so that both wheels are on the ground.
(Only for Ranger): Using the hex wrench #3 loosen and remove the 2 bolts holding the inspection lid (from below the frame, just above front fender) and remove the inspection lid from the motorcycle.
(Only for Ranger): Using the hex wrench #3 loosen and remove 3 bolts from the left frame cover (above battery) and put the cover aside.
(Only for FreeRider): Using the hex wrench #5 loosen and remove the bolt holding the upper controller cover (just by the steering stem) and remove the cover from the motorcycle.
(Only for FreeRider): Using the hex wrench #4 loosen and remove the lower one of the 2 bolts, that are located on the front metal cover of the battery.
(Only for FreeRider): Using the hex wrench #6 loosen and remove the bolt on the left side of the seat section frame.
(Only for FreeRider): Grasp the seat section frame with both hands and gently pull it to lift it up and slightly backwards.
(Only for Challenger): Using the hex wrench #3 loosen and remove 2 bolts on the right side panel and gently slide this panel up to remove it.
(Only for Cross/X-Force): Using the hex wrench #6 loosen and remove the underseat bolt, located on the underside of the upper plastic bodywork (above the rear wheel), slide the seat forward and remove it from the motorcycle.
(Only for Cross/X-Force): Using the Torx wrench #T25 loosen and remove the upper 4 bolts from the left and right plastic bodywork (2 on the left side + 2 on the right side).
(Only for Start/Trial/Cross/X-Force): Remove the upper plastic bodywork by gentle pull up.
(Only for Start/Trial/Cross/X-Force): Using the Torx wrench #T25 loosen and remove the 4 additional bolts from the left and right plastic bodywork (2 on the left side + 2 on the right side) and with a light frame tilt on the mounting stand remove both plastic bodyworks.
Disconnect the kill switch and use a multimeter with the circuit check function on its inner connector. The correct function is:
Magnet attached = closed circuit
Magnet not attached = open circuit.
Clean both connectors properly with a brush, technical alcohol and pressurized air. Reconnect the kill switch to the controller when finished.

Follow these steps to assemble the motorcycle:
(Only for Ranger): Reinstall the inspection lid and it 2 bolts, holding the inspection lid on the frame, and using the hex wrench #3 tighten them (5 - 6 Nm).(Only for Ranger): Reinstall the left frame cover with its 3 bolts and using the hex wrench #3 tighten them (5 - 6 Nm).
(Only for FreeRider): Reinstall the upper controller cover and its bolt and using the hex wrench #5 tighten it (5 - 6 Nm).(Only for FreeRider): Reinstall the seat section frame by slowly sliding its front tube onto the mating piece on the main frame of the motorcycle and at the same time align the bolt holes of the seat section frame with the corresponding threads on the main frame. During this process be very careful to the main power cables - they must NOT deform in any way.
(Only for FreeRider): Reinstall the bolt to the seat section frame and using the hex wrench #6 tighten it (18 - 20 Nm). You can make this process easier by inserting the hex wrench #6 from the right side of the motorcycle through all the holes and then by pushing the wrench out with the bolt itself.
(Only for FreeRider): Reinstall the lower one of the 2 bolts, that are located on the front metal cover of the battery, and using the hex wrench #4 tighten it (5 - 6 Nm).
(Only for Challenger): Reinstall the right side panel and its 2 bolts and using the hex wrench #3 tighten it (5 - 6 Nm).
(Only for Start/Trial/Cross/X-Force): With a light frame tilt on the mounting stand reinstall the left plastic bodywork and using the Torx wrench #T25 install and tighten the 2 lower bolts (5 - 6 Nm).
(Only for Start/Trial/Cross/X-Force): Repeat the same step with the right plastic bodywork.
(Only for Start/Trial/Cross/X-Force): Reinstall the upper plastic bodywork, align its 2 left holes with the holes on the frame and on the left side bodywork, reinstall 2 bolts and using the Torx wrench #T25 tighten them (5 - 6 Nm).
(Only for Start/Trial/Cross/X-Force): Repeat the same step on the right side.
(Only for Cross/X-Force): Install the seat by sliding it backward on the bolt, located close to the Torque & Speed control button, and align the hole in the seat and the upper plastic bodywork with its corresponding hole on the frame just above the rear wheel.
(Only for Cross/X-Force): Install the seat bolt and tighten it using the hex wrench #6 (18 - 20 Nm).
Double check, that all bolts and nuts are properly tightened.

2. Faulty BMS (battery management system)

Follow these steps to check the function of each part:

Required tools:

hex wrench #3
hex wrench #4
hex wrench #6
multimeter

Make sure, that the magnetic kill switch is in OFF position (magnet NOT attached).
Place the motorcycle on a solid and level surface of a mounting stand, so that both wheels are on the ground.

Follow these steps to uncover the motorcycle battery:
(Only for Ranger): Using the hex wrench #3 loosen and remove the 2 bolts holding the inspection lid (from below the frame, just above front fender) and remove the inspection lid from the motorcycle.
(Only for FreeRider): Using the hex wrench #4 loosen and remove the lower one of the 2 bolts, that are located on the front metal cover of the battery.
(Only for FreeRider): Using the hex wrench #6 loosen and remove the bolt on the left side of the seat section frame.
(Only for FreeRider): Grasp the seat section frame with both hands and gently pull it to lift it up and slightly backwards.
(Only for Challenger): Using the hex wrench #3 loosen and remove 2 bolts on the right side panel and gently slide this panel up to remove it.
(Only for X-Force): Using the hex wrench #6 loosen and remove the underseat bolt, located on the underside of the upper plastic bodywork (above the rear wheel), slide the seat forward and remove it from the motorcycle to uncover the battery connectors.
(Only for Ranger/Challenger/FreeRider/X-Force): Disconnect the main red and black battery connectors, turn the kill switch ON and measure the battery voltage directly on battery poles and in the charge port pins. If the voltage is below 42 V, consider battery exchange (see knowledgebase article "Battery removal and installation"). If the voltage difference measured on the battery connectors and in the charge port is greater than 0.7 V, please contact Your selling dealer or the KUBERG Customer Service.

Follow these steps to reassemble the motorcycle:
(Only for Ranger): Reinstall the inspection lid and it 2 bolts, holding the inspection lid on the frame, and using the hex wrench #3 tighten them (5 - 6 Nm).
(Only for FreeRider): Reinstall the seat section frame by slowly sliding its front tube onto the mating piece on the main frame of the motorcycle and at the same time align the bolt holes of the seat section frame with the corresponding threads on the main frame. During this process be very careful to the main power cables - they must NOT deform in any way.
(Only for FreeRider): Reinstall the bolt to the seat section frame and using the hex wrench #6 tighten it (18 - 20 Nm). You can make this process easier by inserting the hex wrench #6 from the right side of the motorcycle through all the holes and then by pushing the wrench out with the bolt itself.
(Only for FreeRider): Reinstall the lower one of the 2 bolts, that are located on the front metal cover of the battery, and using the hex wrench #4 tighten it (5 - 6 Nm).
(Only for Challenger): Reinstall the right side panel and its 2 bolts and using the hex wrench #3 tighten it (5 - 6 Nm).
(Only for X-Force): Install the seat by sliding it backward on the bolt, located close to the Torque & Speed control button, and align the hole in the seat and the upper plastic bodywork with its corresponding hole on the frame just above the rear wheel.
(Only for X-Force): Install the seat bolt and tighten it using the hex wrench #6 (18 - 20 Nm).
Double check, that all bolts and nuts are properly tightened.

If Your motorcycle is under warranty, please register it on our website, if You have not already done so:
https://www.kuberg.com/en/bike-registration

If the problem persists, please contact Your dealer or KUBERG customer service (support@kuberg.com). For the fastest possible resolution please send:

VIN of Your motorcycle (it is stamped on the right side of the steering column).
Detailed information on actions taken so far, a few photos and preferably a video.

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All models: Motorcycle can NOT be turned OFF

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